Cancellation and Refunds
| The fare is subject to date change and cancellation penalty. The cancellation before departure (if allowed) needs to be done at least 24hrs prior. The Penalty will be waived off only in case of death of passenger or family member(Death Certificate Required).The Penalty will not be waived if upgrading to a higher class. The cancellation penalties mentioned above may vary if the cancellation is not done as per the set guidelines. If the flight you booked got cancelled, will process the refund (subject to airline policy), With nominal service charges and applicable bank charges.Please send an email to contact@merairtravel.com, mentioning ticket number and airline cancelled flight details. In some cases, you will have to mail us a stamped copy provided by the airline. For Special Fares Fare cannot be combined with any other fare type. Tickets are non endorsable, non refundable and non reroutable. Change in Reservation is not permitted. If unused portion of the ticket is presented for refund more than 01 hr. of flight departure, refund charges will be charged. If the same is presented within 01hr of flight departure, basic fare is forfeited. Certain taxes and surcharge are refundable of unused sectors. A NO-SHOW will render tickets and reservation invalid. Tickets will be considered for refund after deducting 100% of the Nett Fare permitted Change to Higher or lower fare not permitted. In the event of flight disruption/cancellation of flights or flight reschedule more than 01hr, Refund is permitted, deducting Nominal service charge on both Domestic and International Tickets and applicable bank charges or passenger can be accommodated in the next available flight, subject to option provided by the airline. In such case change in reservation is allowed only once. Tickets cannot be endorsed to other carriers for any reason. Bagage Allowances are differ from Airline to Airline and the class of Travel. |
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